Verify that the account is yours.
The existing deletion service checks your identity. Enter a verification code only inside that official flow, never in an unauthenticated support message.
ACCOUNT & DATA DELETIONYour account.
Your account.
Your decision.
You can request account deletion in Loyal Duck or on the web. You do not need to reinstall the app, buy anything or explain why you are leaving.
Operator: COOPON PVT LTD, Pakistan.
Official compliance endpoint for Google Play Data Safety & Apple App Store account deletion disclosures.
WHAT HAPPENS NEXTClear steps.
Clear steps.
No guilt trip.
Uninstalling the app does not delete the account. Use a verified deletion request to start the process.
Review the consequences and confirm.
Deletion removes access to your Loyal Duck profile and rewards. The documented process includes a 72-hour cancellation window; the verified confirmation shows your request’s timing.
Track completion.
After the cancellation window, the service processes deletion. You receive the applicable status or completion confirmation. Some limited records can remain for a specifically documented legal, security or reconciliation purpose.
OFFICIAL PROCEDURES
3 Official Ways to Initiate Deletion
1. In-App (Recommended)
Open Loyal Duck app → tap Me → Privacy & Account → Delete Account. Type “DELETE” to confirm.
2. Web Session Verification
Sign in with your verified mobile number via SMS OTP to confirm identity. We never delete accounts from unverified public form posts.
3. Lost SIM / Assistance
If you lost access to your SIM and cannot receive an OTP, email privacy@loyalduck.com. Our privacy officer will assist within 72 hours.
WHAT CHANGESPersonal data goes.
Personal data goes.
Some records may remain.
Your personal account.
Profile and sign-in associations, push installations, inbox and preference data, and other personal account links are permanently purged after the 72-hour grace period.
Specific operational records.
Ledger records (points redeemed, visits logged) are decoupled from your identity and retained in irreversible pseudonymized format (marked as “Deleted Customer”) pursuant to statutory financial auditing.
Deletion and retention are different processes. Any record kept for a legitimate requirement is limited to that purpose. Read the Privacy Policy for the approach and contact us with a specific privacy question.
Read the Privacy PolicyDo I have to contact support first?
No. Start through the in-app or public web deletion route. Support is there for problems accessing the route or for exceptional identity issues.
I am a cashier, manager or business owner.
Personal account deletion is not the same as closing a business. Your role may need to be removed or business ownership transferred. The existing workflow handles these cases without silently deleting the merchant’s records.
Can I just stop promotional notifications?
Yes. That is separate from account deletion. Use your notification settings. You do not have to choose this instead of deleting your account.
The request page is not opening.
Use the existing in-app deletion path or the privacy topic on our contact page. Do not send a password or OTP in a support request.