Log in as yourself.
Use your own staff login, accept the staff use policy when prompted, and check the business and branch shown at the top.
FOR THE PERSON AT THE COUNTERFind. Record.
Find. Record.
Next customer.
No new checkout system. No loyalty maths in your head. Just the right customer, the real purchase or visit, and a clear confirmation.
Find the customer.
Scan their personal QR or use the approved Duck ID or exact phone lookup. Confirm the result before recording anything. No account? Use the existing registration flow or show the merchant signup QR.
Add the qualifying purchase or visit.
For points, enter the eligible bill amount; the system calculates the points. For visits, add the qualifying visit. A real action comes first; loyalty records it.
Wait for the result.
Use the returned confirmation. When the connection is uncertain, check recent activity before starting another transaction. Do not assume a missing screen means the first request failed.
Handle rewards and offers separately.
A reward uses that merchant’s points or visit entitlement. An offer follows its own terms. Staff must confirm the correct item and any physical discount in the normal checkout.
Made a mistake? Ask the manager.
Use the approved reversal process. Never compensate by creating a made-up sale, an extra visit or a manual balance change.
Invite. Acknowledge. Activate.
Staff must accept the current use policy before counter access. Remove access when someone leaves.
SOMETHING IS NOT RIGHTGet help with a transaction.
Keep the business, time and transaction reference. Never include passwords or sign-in codes.